For this information please do not hesitate to contact our commercial department to firstname.lastname@example.org or dialing +39 0471932893
Tocancel an order you can send a written request to our commercial department,always referring to the order confirmation number. This request may be sent viae-mail to email@example.com or via fax dialing +39 04711880333
An amendto the order may be requested by sending a written request to our commercialdepartment, always referring to the order confirmation number. This request maybe sent via e-mail to firstname.lastname@example.org or via fax dialing +39 04711880333.
Toreturn the goods received it is necessary to send a written communication toour commercial department explaining the problem occurred and referring to thenumber of the invoice. Our commercial department will process your request andwill provide all the instructions to return the items. Please send yourcommunication to email@example.com or fax it to +39 04711880333.
In anycase, a written communication to our commercial department is mandatoryexplaining the problem occurred and stating the serial number of the device.After your request the commercial department will authorize the return of thegoods. After our production department have checked the problem, the commercialdepartment will issue a repair order, to be accepted or not by the customer.Please send your communication to firstname.lastname@example.org or fax it to +39 04711880333.
Send awritten communication to our commercial department explaining what happened andreferring to the invoice number. Please send your communication to email@example.com or fax it to +39 04711880333.
Thefirst thing to do is comparing the reference codes of the items ordered (statedon the order confirmation signed by the customer for acceptance) to the ones onthe goods received: should they not match you should send a writtencommunication to our commercial department referring to the invoice number.Please send your communication to firstname.lastname@example.org or fax it to +39 04711880333.
Descriptions, images and technical sheet of the items are published on our website in our products area: you can search the product directly in the products area or by writing the code of the item in the search section.
Our Company’s quality certificates may be downloaded from the Quality section of our website.
No, it will not. The goods will be shipped only when the payment is received by our bank.
The week of delivery is indicated on the order confirmation and accordingly to stock availability.
Your order may be placed as follows:
· ONLINE, via our website: when the order is placed the customer receives an automatic confirmation attesting that everything occurred correctly: such document is not the order confirmation which in fact will be issued by our commercial department once your request is being processed. Payment must be sent only after this document is accepted by the customer and as by our commercial department instructions.
· VIA E-MAIL: indicating all fiscal data together with reference code and description of the products inquired.
· VIA FAX: indicating all fiscal data together with reference code and description of the products inquired.
When placing an order it is important to indicate all fiscal data (name with complete address, telephone/fax/e-mail, fiscal code or VAT number if requested) together with reference code and description of the items inquired.
All orders will be followed by an order confirmation that must be accepted by the customer (by singing it and sending it back to us); in case of advanced payment, after the confirmation of the order, a Proforma Invoice will be issued. The total amount indicated in the order confirmation does not include transport charges that will be indicated on the Proforma Invoice.